Return Policy

REPLACEMENTS

Replacements can be done under following circumstances -
1) WRONG ITEM RECEIVED - If you received a wrong order please contact our Customer Care Team - sales@kristina.co.in with subject REPLACEMENT (order No) within 48 hours. We will dispatch the correct order asap and get the wrong item picked up.
 2) BROKEN/MISSING ITEM - If you have received your product with missing parts, defects or broken, immediately notify our Customer Care team -sales@kristina.co.in with subject REPLACEMENT (order No) and IMAGE of the BROKEN PRODUCT. A replacement message will be sent over to you as soon as possible. You will need to inform us of any missing parts/ defects within 48 hours of delivery of the product, in order to receive the replacement.
 
RETURNS

We don't entertain No Question Return Policy. In case the product is damaged or faulty it is replaced free of cost but in case the customer just wants to return it, we would like to know the reason behind it and shall accept return if the reason is valid enough. As long as the ordered article is unused and is without damages, breakages, dirt & scratches, we would accept any unused product in its original packing within 4 days of delivery. Please contact our sales team to initiate the return process. You can contact us by either sending an email sales@kristina.co.in with subject RETURN ORDER (order No) or Messaging us on Whatsapp at +91 7041132075 between 11 AM - 6 PM.
 We deduct To & Fro (Forward & Return) Shipping Charges from the Order Value and refund to the customer. In case of COD orders COD Fee  wont be refunded as a convenience fee for collecting cash and separate from product cost.
 Please do not return products without first speaking to a representative at sales@kristina.co.in ,Products returned without our knowledge will be returned to the customer. Please mention the order number in big letters on the package and also place a paper inside the package with the order number written on it.
 
RETURN SHIPPING - Return shipping cost is the responsibility of the customer. We do not reimburse the cost of return shipping.
 Method 1 - Kindly ensure that you use a track-able shipping method (e.g.
Delhivery, Blue Dart) with proper packing measures and cushion for glass and ceramic items. Please mention the order number in big letters on the package and also place a paper inside the package with the order number written on it.
 Method 2 - kristina_by_kumar can also schedule return shipping from the delivery address. Kristina_by_kumar would confirm the return shipping cost to be deducted from the paid order value. Once the customer agrees and gives consent, the return shipping will be initiated. Please take proper packing measures and cushions for glass and ceramic items. Please mention the order number in big letters on the package and also place a paper inside the package with the order number written on it.
 
REFUND FOR RETURN ORDERS - Refunds are processed within 3 days once the product has been received at Kristina Warehouse.

 Prepaid orders - Refunds are processed within 24 working hours. Refund is allotted to the primary payment method used while placing the order by the customer for prepaid orders. Once the refund is processed it reflects in the customer primary payment method account in 3-5 days
 COD orders - Refunds are processed after 72 hours for COD orders. Our team contacts the customers for UPI details and the refund is initiated.
COD & SHIPPING FEE IS NOT REFUNDED
In case we received the return order in a damaged /used state we won't be able to accept it and cannot allot a refund.

CANCELLATIONS

In case of requests for order cancellations, sales@ kristina.co.in reserves the right to accept or reject those requests for any reason. As part of our usual business practice, we accept cancellation notices only within 24 hrs from the date of purchase only if the order has not been processed by us. In this case we shall cancel the order and refund the entire amount. However, we will not be able to cancel orders that have already been processed. We reserve the right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by sales@kristina.co.in and accepts our decision as final regarding the cancellation. Please mail us at - sales@kristina.co.in with Subject CANCEL ORDER - ORDER NO.

 REFUND FOR CANCELED ORDERS ONLY - You can also get the money converted to store credits for future orders. In case you want a refund for cancel orders will be done within 7-10 working days. It takes 7 working days for your money to reach into our account via CCAvenue. We can't refund it until we get it. Your patience is highly appreciated in this regard.